Frequently Asked Questions
Booking EnquiriesHave any questions?
Please review our FAQ section as we may have answered your questions here already. If you have any further queries please contact us, we are happy to help!
Vehicle FAQ
CAN I CHARGE MY PHONE IN THE VEHICLE?
Car-chargers for Samsungs, iPhones and some other mobile phones are available in your car.
WILL BOTTLED WATER BE AVAILABLE IN THE VEHICLE?
Absolutely. Provided free of charge to our Clients.
HOW OLD ARE YOUR VEHICLES?
Apart from our vintage vehicles, our cars are usually less than 3 years old.
IS THE CAR NON SMOKING?
Yes! We will however cheerfully stop for smoke breaks as requested.
CAN I EAT AND DRINK IN THE VEHICLE?
Water is provided in all of our vehicles but unfortunately we do not permit eating.
CAN I CHOOSE A CERTAIN COLOUR OF VEHICLE?
Yes, most of our cars are black or silver but we do have a few other colours to choose from.
DO YOUR CARS HAVE ON-BOARD ENTERTAINMENT?
All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and WiFi. If this is one of your requirements please specify when booking the vehicle.
HOW MUCH LUGGAGE WILL FIT IN THE BACK?
The Mercedes-Benz S-class and BMW 7 series will hold 2 large suitcases and 2-4 smaller carry ons. The Mercedes V-Class can hold 7 large suitcases and 4-5 smaller carry-ons.
Pricing & Tariff FAQ
WILL MY VEHICLE BE CLEAN?
All vehicles are washed daily and are regularly valeted.
WILL MY VEHICLE BE SAFE?
Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.
WILL THE VEHICLE HAVE UMBRELLAS AVAILABLE?
Absolutely
WILL I BE CHARGED EXTRA FOR ENTERING THE CONGESTION CHARGE ZONE?
No, all our vehicles are PCO registered so there is no extra charge.
DO YOU OFFER DISCOUNTS IF I BOOK REGULARLY OR REQUIRE MANY CARS?
Yes, we do provide discounts. Please speak to our team about this.
DO YOUR PRICES INCLUDE VAT OR IS VAT EXTRA?
VAT is included in our pricing.
IS THERE A SPECIAL CHARGE FOR BANK HOLIDAYS OR CHRISTMAS?
We only charge extra on Christmas day and new years day.
Airport FAQ
HOW WILL WE MEET THE CHAUFFEUR AT THE AIRPORT?
After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call us or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us
IF MY FLIGHT ARRIVES EARLY, WILL MY CHAUFFEUR BE THERE?
Yes, we monitor all flights so we will do our best to arrive early.
WHAT CAN I DO IF MY FLIGHT IS SERIOUSLY DELAYED AND I DO NOT HAVE NEW FLIGHT DETAILS?
Just email or call us and keep in touch until we have the new details.
HOW LONG DOES IT TAKE TO GET FROM HEATHROW AIRPORT OR GATWICK AIRPORT INTO CENTRAL LONDON?
Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.
WHAT HAPPENS IF MY FLIGHT DETAILS CHANGE?
Please call or email us and we will update your booking with the new details.
DO FARES INCLUDE PARKING AND TOLLS?
Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.
HOW LONG BEFORE MY FLIGHT SHOULD I ARRIVE AT THE TERMINAL?
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.
Why Choose VIP Chauffeurs?
Privacy Guaranteed
All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with Vip Chauffeurs. What is said in the car, stays in the car.
Zero Delays
Never get left waiting around, we work around you and ensure that you are where you need to be, when you need to be there.
All-inclusive Rates
Count on all-inclusive rates — that's all taxes, tips, and tolls — confirmed before booking.